NINE LIVE PRIVACY POLICY
The Nine Live website at www.nine-live.com.au (the Site) is owned and operated by Nine Live Pty Ltd, ABN: 25 150 055 100 (Nine Live). Nine Live is a wholly owned subsidiary of Ticketek Pty Ltd.
At Nine Live, we are committed to protecting and maintaining your privacy. Also, Nine Live is bound by the National Privacy Principles (NPPs) contained in the Privacy Act 1998 (Cth) (Privacy Act).
As part of our business operations we may collect your personal information. This Privacy Policy describes the type of personal information we may collect and how we use, store and disclose this personal information.
Generally, Nine Live will handle personal information collected online on the Site consistently with the way that it handles personal information collected offline. Where this Privacy Policy applies to online privacy issues, it is to be read as forming part of the Terms & Conditions of Use for the Site.
Nine Live may, from time to time, review and update this Privacy Policy to take account of new laws and technology and changes to Nine Live's operations. All personal information held by Nine Live will be governed by Nine Live's most recent Privacy Policy, which is available on the Site at www.nine-live.com.au/privacy or by contacting the Nine Live Privacy Officer at the address below.
Any questions regarding this Privacy Policy or complaints regarding how we handle your personal information should be sent to Nine Live's Privacy Officer at Nine Live Pty Ltd, GPO Box 1610, Sydney NSW 2001.
How is personal information collected?
Generally, personal information is collected directly from you at the time you:
- register on the Site to receive news and special offers from Nine Live;
- purchase goods or services from us in person or via email, phone, facsimile or event booking forms;
- participate in a Nine Live survey, questionnaire, competition, promotion or other marketing campaign;
- have other dealings with us, for example, in person, over the phone, when you write to us or when you make an inquiry about our services or products.
- our related companies which include Ticketek Pty Ltd and other Nine Entertainment Co. businesses;
- people making bookings for events on your behalf;
- business partners who assist us to provide Nine Live's products, offers and services; and
- data washing organisations.
What personal information does Nine Live collect, and why?
The types of personal information we collect will vary depending on your dealings with Nine Live and the products, services and benefits we (or our agents, contractors and third parties) provide to you.
This information may include:
- name, address and other contact details like your telephone number(s);
- electronic addresses such as email;
- date of birth;
- gender;
- geographic location (including your suburb and postcode);
- transaction details relating to your use of our products and services; and
- any preferences you tell us about.
- to provide the goods and services you have requested from us, including advertising services;
- to process event bookings and other transactions;
- to contact you in the case of an event cancellation or to notify change of event details;
- to fulfil administrative functions associated with the goods and services we provide to you, for example, billing;
- to conduct marketing activities and to conduct market research;
- to assist in identifying ways in which we can provide customers with a better service, such as providing them with information regarding our products and services more effectively.
How is personal information used and disclosed?
Nine Live may use and disclose your personal information for a variety of purposes in connection with providing you with a product or service. Nine Live's uses of your personal information may include:
- to provide the goods and services you have requested from us, including advertising services;
- to process event bookings and other transactions;
- to fulfil administrative functions associated with the goods and services we provide to you, for example billing
- to conduct marketing activities and to conduct market research;
- to contact you in the case of an event cancellation or to notify change of event details;
- to assist in identifying ways in which we can provide customers with a better service, such as providing them with information regarding our products and services more effectively;
- to develop processes, products and services to better meet your needs;
- to help Nine Live manage and enhance its products and services;
- to provide people with ongoing information and advertising about Nine Live's products and services in which they may have an interest; and
- disclosure to and use by third party contractors and service providers both inside and outside Australia who help us operate our business or provide a service to you. Nine Live may disclose your personal information to third party contractors and service providers who help us operate our computer systems, send out our mail/email, conduct research on our behalf and clean collected data.
Nine Live does not sell personal information without your consent. Nine Live may disclose your personal information in certain limited circumstances as follows:
- disclosure of your personal information to third party contractors and service providers both inside and outside Australia who help us operate our business or provide a service to you. For example, Nine Live's contractors include companies that help Nine Live to operate our computer systems, send out our mail/email, conduct research on our behalf and clean collected data.
- disclosure of your personal information to organisations related to Nine Live such as Ticketek Pty Ltd and other Nine Entertainment Co. companies. This may, for example, help us ensure that information collected is accurate, complete and up-to-date and also better enable us to understand and meet your needs and interests.
- disclosure of your personal information to anyone you authorise Nine Live to disclose personal information to.
If Nine Live provides your personal information to other Nine Entertainment Co. entities, or engages contractors and service providers to handle personal information, we require these organisations to agree to comply with our Privacy Policy and with strict conditions governing how personal information is to be handled. Otherwise, Nine Live will only disclose personal information if this is required by law or permitted under the Privacy Act.
Sometimes Nine Live extracts information from its collected records to produce aggregated data. This aggregated data does not identify individuals. Nine Live uses the aggregated data for research purposes and may share the data with third parties.
Security of personal information
We take physical, electronic and managerial steps to ensure that the personal information we hold is secure from unauthorised access, destruction, use, modification or disclosure. We only permit your details to be accessed by authorised personnel and we educate our staff about their responsibilities under the National Privacy Principles. Nine Live has also appointed a Privacy Officer to oversee Nine Live's management of personal information in accordance with this Privacy Policy and the Privacy Act.
Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
Anonymous transactions
Where it is lawful and practicable to do so, you may transact with Nine Live without providing personal information. However, this may however impact on the level of service we can provide to you.
Access and correction
Under the Privacy Act, you have a right to seek access to information which Nine Live holds about you. You may access the information that Nine Live has collected about you by placing your request in writing and sending it to us using the contact details below. Please include your phone number and enclose a copy of a form of identification such as a current driver's licence or passport with your request. Nine Live's policy is to consider any requests for access or correction within 21 days of receipt.
Transborder data flows
If it is necessary to provide you with the goods or services you have requested from us or to fulfil the purposes set out in this Privacy Policy, we may transfer your personal information to people or organisations in foreign countries, for example to:
- Nine Live employees working outside Australia;
- third party contractors and service providers;
- data processors; and
- information technology and business process service providers.
Use of Cookies
The Site uses cookies. Most web browsers are set by default to accept cookies. However, if you do not wish to receive cookies you may set your browser to either prompt or refuse cookies. We use cookies for tracking the statistics of our Site. This allows us to better understand our users and improve the layout and functionality of our Site. This tracking is conducted in such a way to ensure the anonymity of visitors.
Third Party Advertisements Online
Nine Live has relationships with other companies that we allow to place advertisements on our web pages. If you visit our Site, advertisement server companies may collect information such as your IP address and clickstream information.
Links to other websites
Sometimes our Site contains links to third party websites, for your convenience and information. When you access a non-Nine Live website, please understand that Nine Live is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
Promotional Email
If you have opted in to receive news and special offers from Nine Live, you can choose to unsubscribe from this program at any time by clicking on the unsubscribe facility at the bottom of the newsletters and special offers you receive from Nine Live via email. Alternatively, you can put your request in writing and send it to Nine Live's Privacy Officer using the details below.
Additional privacy information and how to contact Nine Live
Nine Live may change its Privacy Policy at any time. Nine Live will make available this policy to anyone who requests it. For further information about privacy issues and the protection of privacy visit the Office of the Australian Information Privacy Commissioner at www.oaic.gov.au. If you feel that Nine Live is not complying with this Privacy Policy, or if you have other privacy concerns, please contact our Privacy Officer (using the following contact details):
- by e-mail at privacy@nine-live.com.au
- by facsimile on (02) 9299 5445
- by letter to GPO Box 1610, Sydney NSW 2001
- in person, at our head office at Level 19, 66-68 Goulburn St, Sydney NSW 2000
Last updated 29.11.11